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How to Unlock a Total by Verizon Phone — Prepaid Rules and the Paid Route

Total by Verizon is Verizon's other prepaid brand, and the unlock mechanics are identical to Verizon Prepaid: the record lives on Verizon's side and the timer counts paid, active days. The brand will submit the request; Verizon releases the IMEI.

Short answer. Start with the $0.03 check to confirm the lock and the carrier. If you are the account holder and the device meets the carrier’s conditions, the unlock is normally free — the operator’s own page is Total by Verizon support. If you are not, or the carrier refuses, the record has to be released from the supply side, and the services at the bottom of this page are the ones that apply.

What the message actually means

The activation policy is held against the IMEI. No code is issued for an iPhone.

Prepaid timers are long, and suspended days do not count — so a device that has been used on and off for two years can still be locked.

The phone is not damaged and it is not stolen by default: the manufacturer holds an activation policy against the IMEI that names the carrier the device may activate on. Until that record changes, every other SIM is refused at activation — Wi-Fi keeps working, which is why a locked handset can look perfectly healthy in a shop.

What you are seeing

Step 1 — check before you spend

  1. Settings → General → About → Carrier Lock.
  2. The Verizon-side eligibility check ($0.08) for the lock state and dates.
  3. The blacklist check ($0.04) for resale purchases.

Step 2 — what the carrier’s policy says

Total follows Verizon's prepaid unlocking policy — 365 days of paid, active service, automatic release once met, and no release for reported or fraud-flagged devices.

Verizon updated its unlocking policies on 27 January 2026; check the official page for the rule that applies.

Published requirements

The current wording is always on the carrier’s page: Total by Verizon support.

Step 3 — if you qualify, get the free unlock

  1. Confirm the accrued paid days on your account.
  2. Ask Total support to submit the unlock against the IMEI.
  3. Restart with the new SIM.

Step 4 — if you do not qualify

If the timer has not run — the usual case on second-hand devices — the IMEI has to be released from the supply side. The tiers below do that and are refunded on refusal.

ServicePriceCovers
Apple Carrier+Warranty Check$0.04Apple
Apple Carrier+iCloud Lock (FMI)+Warranty Check$0.09Apple
Apple MDM+iCloud Lock Check$0.16Apple
Apple MDM Lock On/Off Check$0.18Apple

4 services in this guide. Prices are live; sign in for volume pricing.

What does not work

Why it can still fail

Frequently asked questions

Is Total by Verizon locked to Verizon?

Yes — same network, same record.

How long is the lock?

The Verizon prepaid timer: 365 days of paid, active service.

Can I unlock a used Total phone?

Not through the brand; the paid tier works from the IMEI.

Does it survive an update?

Yes.

What if the phone is reported?

No unlock restores service.

Related guides

Verizon PrepaidVerizon Prepaid Unlock — 365-Day Rule ExplainedVisibleHow to Unlock a Visible (Verizon) PhoneVerizonHow to Unlock a Verizon iPhone — Official Policy 2026Mint & TracFone brandsHow to Unlock a Mint, TracFone, Straight Talk or Net10 Phone

Last checked 2026-10-28. Carrier rules are summarised from the operators’ own pages; where a rule has changed since, the operator’s page wins.