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How to Unlock a Japanese Phone — Docomo, au, SoftBank and Rakuten Records

Japan has a unique problem: the phone may be locked twice. There is the carrier SIM lock, and there is the "network lock" that Japanese handsets apply to eSIM and to some overseas SIMs even after release. Docomo, au (KDDI), SoftBank and Rakuten each run their own record, and the industry practice of selling devices on long instalment plans means a large share of second-hand Japanese stock is still locked.

Short answer. Start with the $0.03 check to confirm the lock and the carrier. If you are the account holder and the device meets the carrier’s conditions, the unlock is normally free — the operator’s own page is MIC (Japan) — SIM lock policy. If you are not, or the carrier refuses, the record has to be released from the supply side, and the services at the bottom of this page are the ones that apply.

What the message actually means

The carrier holds an activation policy against the IMEI. Japanese iPhones are released by that policy; older Android handsets (Kyocera, Sharp, Fujitsu) may also use an unlock code entered after a specific key sequence.

Japanese law has shortened the mandatory lock period over the years (currently restrictions ease after 100 days of use for most carriers), but a device sold before that period is still locked.

The phone is not damaged and it is not stolen by default: the manufacturer holds an activation policy against the IMEI that names the carrier the device may activate on. Until that record changes, every other SIM is refused at activation — Wi-Fi keeps working, which is why a locked handset can look perfectly healthy in a shop.

What you are seeing

Step 1 — check before you spend

  1. Settings → General → About → Carrier Lock.
  2. The carrier and SIM lock check ($0.03) to separate Docomo, au, SoftBank and Rakuten records.
  3. The blacklist check — Japanese resale stock is often flagged for outstanding instalments.

Step 2 — what the carrier’s policy says

Japanese carriers release devices on request once the instalment plan is complete or the mandatory period has passed, per MIC guidance. The request must come from the account holder.

Overseas use requires the device to be fully released; a "carrier-free" claim from a marketplace seller is not proof.

Published requirements

The current wording is always on the carrier’s page: MIC (Japan) — SIM lock policy.

Step 3 — if you qualify, get the free unlock

  1. Identify the carrier (and whether the model is code-locked) by IMEI.
  2. Request the release from that carrier.
  3. Insert the new SIM and, for code-locked models, enter the code once.

Step 4 — if you do not qualify

Second-hand Japanese devices are the classic case: the carrier will not deal with the buyer and the instalment record may still be open. The Japanese tiers are split by carrier because the records are split.

ServicePriceCovers
Japan Docomo | NTT Blacklist Check - iPhone & Generic$0.04Apple · Docomo · Japan
Japan KDDI | AU | UQ Blacklist Check - iPhone & Generic$0.04Apple · KDDI · Japan
Japan Softbank Status Check$0.04SoftBank · Japan
Japan Softbank/AU/KDDI/UQ/Docomo Status Check Support Apple/Generic$0.04Apple · Docomo · Japan
Japan KDDI | AU | UQ Unlock - iPhone 6s-12, Samsung, SONY & Generic$0.50Apple · KDDI · Japan
Japan Docomo | NTT Unlock Clean & Under Contract - iPhone 6s-SE-12 Samsung, SONY & More$0.57Apple · Docomo · Japan
Japan Softbank | Ymobile Unlock - iPhone iPhone 6s-SE-12, Samsung, SONY & More$2.50Apple · SoftBank · Japan
Japan Docomo | NTT Unlock Blacklisted - iPhone 6s-SE-12 Series$3.50Apple · Docomo · Japan
Japan Replacement Unlock Clean - iPhone$7Apple · Japan

9 services in this guide. Prices are live; sign in for volume pricing.

What does not work

Why it can still fail

Frequently asked questions

Why are so many Japanese phones locked?

Long instalment plans and resale before completion.

Is a Docomo phone different from au?

Different record, different tier.

What about Kyocera and Sharp handsets?

Some use keypad codes — see the code services.

Will it survive an update?

Yes for record-based releases.

Can I check before buying?

Yes — a $0.03 carrier check plus a blacklist check.

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Last checked 2026-10-28. Carrier rules are summarised from the operators’ own pages; where a rule has changed since, the operator’s page wins.