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Carrier Identification — Which Network Actually Owns the IMEI

The most expensive unlock mistake is ordering against the wrong carrier. Carrier identification reads the activation record for the IMEI and returns the operator that owns it, the sold-to country, and whether the SIM lock is still on — three facts that decide which tier applies, and whether any tier applies at all.

Short answer. These checks answer a question that decides what to do next, and they cost cents. Run the identity and lock checks first, then the blacklist check, and only then order an unlock.

What the message actually means

The activation policy names a specific operator. Submitting the IMEI to any other operator returns "not our device", and those refusals are not refunded because the query was answered correctly.

Brand and network are not the same thing: Cricket runs on AT&T, Metro on T-Mobile, Visible on Verizon, and each keeps its own record on that network.

What you are seeing

Step 1 — check before you spend

  1. Carrier and purchase date check — the original carrier and sold-to country.
  2. SIM lock check — whether the lock is still on, $0.03.
  3. Model and launch date check — what the device is.

Step 2 — what to do with the answer

  1. Run the carrier check before ordering any unlock.
  2. Order the tier that matches the reported carrier and country.
  3. If it returns "not found", move to the regional tier instead.

The free route fails for one of four reasons, and only the last one needs money: the device is still financed; the account was closed with a balance; the buyer is not the account holder; or the IMEI is reported. Everything else is a paperwork problem the carrier can fix.

This is the cheapest service in the catalogue and the one that decides what to buy next. On a second-hand purchase it is the difference between a working unlock and a refused order that costs the price of the tier.

ServicePriceCovers
GSMA Worldwide Blacklist Status - Apple & Generic$0.02Apple
US T-Mobile Fully Paid / Paid off / Eligible Unlock Clean - iPhone 15-16 Series$45Apple · T-Mobile · United States
US AT&T Unlock Unpaid Semi Premium 100% Success - iPhone Xs-SE-12 Series$80Apple · AT&T · United States
Remove AT&T SSN & ZIP - All iPhones$99AT&T

4 services in this guide. Prices are live; sign in for volume pricing.

What does not work

Why it can still fail

Frequently asked questions

Why was my unlock refused as wrong carrier?

The IMEI was submitted to an operator that does not own the record.

How do I find the right carrier?

A carrier check by IMEI, for a few cents.

Are sub-brands different records?

Yes for Cricket, Metro and Visible.

Does it tell me the lock state?

Yes, the SIM lock check does.

What if it returns "not found"?

Use a regional unlock tier instead.

Related guides

iPhone SIM errorsiPhone "SIM Not Supported" — Causes & FixesGeneric & reseller unlocksGeneric iPhone Unlock & Reseller Tiers ExplainedModel, TAC & spec checksModel, TAC, eSIM EID & IMEI2 ChecksIMEI & GSMA blacklist checksIMEI Blacklist & GSMA Checks — Which One Do I Need?

Last checked 2026-10-28. Carrier rules are summarised from the operators’ own pages; where a rule has changed since, the operator’s page wins.