Refund & Cancellation Policy

Last updated: November 8, 2026

Digital services, no physical goods

unlock.cx sells digital device-identity reports and carrier-unlock services. Results are delivered to your account; nothing is shipped. Because a completed lookup cannot be returned, the rules below apply.

Before an order is submitted

Each service listing shows its price in USD, the required inputs, estimated turnaround and warranty terms. Please check the device model and identifier before paying. No charge is made until you confirm the order.

Cancellation

An order that has not yet been sent to the supplier can be cancelled from your order history, and the amount is returned to your account balance. Once processing has started, cancellation depends on the supplier and is not guaranteed.

When a refund is issued

• The order failed and no result was delivered.
• The supplier rejected the request as ineligible.
• We charged an amount that differs from the price shown at checkout.
• A duplicate charge occurred for the same order.

Approved refunds are returned to your unlock.cx balance, or to the original payment method where required by law or by the payment provider. Payment-provider fees and any delivered results are handled in line with the Terms of Service.

When a refund is not issued

• A correct result was delivered and the order is marked successful.
• An incorrect IMEI, TAC, model or carrier was submitted by the customer.
• The warranty period stated on the service listing has expired.

How to request a refund

Email [email protected] with your order number and a short description of the issue. We acknowledge requests within 3 business days. Verified failures are refunded; delivered results are reviewed against the service warranty before a decision is made.